Overview

Our client is Dentistry, a well-known dental chain with a team of renowned dentists. Through these years, they have been using a traditional system for claim settlements. However, with the emergence of digital technology and the need to remain in the race, they witness the need to automate their entire claims settlement and billing procedure. Now, they need a dashboard that lets them see insights into their all claims in real-time, including pending and closed ones. With the manual system, they faced delays in reimbursements, and billing errors, making the whole process difficult to trace. Thus, improving efficiency, reducing errors, and speeding up the billing process became crucial for them, and for the same, they moved further to form a solution that could automate everything. Dentistry knocked at the door of Dashboard Experts India to handle these issues in a well-organized way.

Industry

Healthcare

Services

Dashboards & Analytics, Process Transformation

Our Process

Our Dashboard team is highly knowledgeable about current technologies. We automated their outdated manual reports and spreadsheets, replacing them with easy-to-access visual displays. The outcome came at the end making it simpler and more efficient for claim supervisors and finance teams to do their jobs by automating it all. It’s an easy-to-use system that shows all the necessary information at a glance. Additionally, it saves team time by automatically checking claims for accuracy based on the correct information.

Easy hands-on Information

Using a simple dashboard, you can easily see a complete picture of the whole claim and billing process. Important details like the status of claims, payments waiting to be made, and how billing is going are all easy to find.

Monitoring and Handling Claims

Seeing the status of each claim in real time helps with automatic reminders and updates for things that need to be done. This automation helps clients finish insurance claims more quickly.

Managing Documents

Digital files make it easy to keep and find information about claims and billing. Checking these documents makes sure everything follows insurance and rules set by the government.

Reports and Data Analysis

Dentistry has many tools to look at how claims are going, find mistakes, and keep track of money being paid back. Also, data analysis helps predict finances and see how well things are going.

The Problem

The client at a very early stage identified that there is a huge complexity in manual management of bills and claims. The major problem identified from their workflow model that they didn’t exactly have an effective dental claims management system. Manual claims was only getting worse as time went on. Major delays and operational cost was increasing when claims were manually forwarded to different processing departments and back again. We had to develop a system that could automate that work, reduce the paperwork, and seamlessly connect insurers with consumers.

Manual Processes: The current claim and billing processes were manual resulting into delays and errors in documentation work.

Lack of Visibility: No real-time insights into the status of claims and billing processes, making it difficult to keep a check on outstanding payments and other bottlenecks.

Data Duplicate: Adding manual data ended into inaccuracies, resulting into claim rejections and billing disputes.

Project Challenges

1. Manual Workflows

The way we handle claims and billing now is done by hand, which causes slowdowns and mistakes in our records.

2. Limited Awareness

We don’t have immediate information about how claims and billing are going, so it’s hard to track unpaid bills and other issues.

Results

Dashboard Experts India created a user-friendly, secure, and adaptable dashboard for managing dental claims for their clients. This solution sets a high standard for quick claim processing, happy customers, and lower expenses. Claim managers can easily find a claim and monitor its progress directly from the dashboard. Similarly, top executives receive alerts about important issues, which helps save time and resources for the company.

1. Improved Efficiency

The dashboard made the process of handling claims and billing easier, which reduced the cost and time spent on manual work.

2. Fewer Mistakes

Using automation, reduced the number of billing mistakes and claim denials, which improved the accuracy of the data.

3. Clear Insight

The dashboard gave immediate access to what was happening in the claims and billing process, helping to quickly deal with unpaid bill

Refining Claim Settlement For Dentistry Through Impeccable Business Automation